Refund & Return Policy

Return Eligibility

We accept returns under the following conditions:

Request initiated within 14–30 days of delivery (recommended luxury standard range).

Item must be:

Unworn, unused, and in original condition

Returned with all original packaging, certificates, and tags

Failure to meet these conditions may result in rejection or partial refund.

Non-Returnable Items

The following items are final sale:

Custom-made or personalized jewelry

Engraved or modified pieces

Earrings (for hygiene reasons)

Items marked “Final Sale”

This aligns with standard luxury jewelry exclusions. 

Return Authorization Process

To initiate a return:

Contact Customer Service at [insert email] within the return window

Provide order number and reason for return

Receive a Return Authorization (RA) and instructions

Ship the item using an insured, trackable method

Returns sent without authorization will not be accepted. 

Return Shipping

Customers are responsible for return shipping unless:

Item is defective

Item is incorrect

We strongly recommend insured shipping, as customers bear risk until received. 

Inspection & Approval

All returns undergo inspection upon receipt

Items showing wear, damage, or alteration may be rejected

Refunds

Approved refunds are issued to the original payment method

Processing time: 5–10 business days after approval

Original shipping fees are non-refundable unless due to our error

Restocking Fees

A restocking fee of up to 10–20% may apply in cases such as:

Missing packaging

Non-standard returns

Exchanges

Exchanges are subject to product availability

Customers may be required to return the original item and place a new order

Damaged or Defective Items

Must be reported within 48–72 hours of delivery

We will provide:

Replacement, repair, or full refund

Return shipping is covered in such cases

Chargebacks & Fraud Prevention

Deino Diamond reserves the right to:

Deny returns in cases of suspected fraud or abuse

Require identity verification for high-value transactions

International Returns

Customers are responsible for:

Return shipping

Duties and customs declarations

We are not responsible for customs delays or fees

Legal Compliance

This policy complies with:

U.S. consumer protection standards (FTC transparency principles)

Uniform Commercial Code (UCC) provisions on risk and delivery

Applicable international e-commerce and distance selling regulations